Mrs. Jones, an 82-year-old resident of a skilled nursing facility, developed a wound on her heel that deteriorated rapidly over a one-week period.
Despite best efforts of nursing staff, the wound showed no improvement, causing alarm for Mrs. Jones' daughter, who threatened to report the facility to state authorities due to concerns over the quality of care.
Critical timeline: Wound deteriorated in just 1 week
Recognizing the urgency, the Director of Nursing reached out to Heritage Wound Care and within hours a vascular surgeon was on-site evaluating Mrs. Jones.
Upon examination, the vascular surgeon identified poor arterial flow as the underlying cause of the wound's rapid deterioration.
Understanding the need for prompt intervention, the Heritage Wound Care team quickly scheduled Mrs. Jones for an angiogram just two days later.
Response time: Surgeon on-site within hours
The vascular surgeon communicated with Mrs. Jones' daughter who was extremely happy over the quick response and rapid intervention.
Mrs. Jones' daughter, initially distressed and distrustful, was profoundly relieved and expressed gratitude, stating that the vascular surgeon had saved her mother's foot.
The quick, expert intervention not only preserved Mrs. Jones' limb but also restored confidence in the facility's care.
"You have the best team
- Thank You!"
- Director of Nursing
This case exemplifies how Heritage Wound Care's rapid response and specialized vascular services can turn around critical situations
Vascular surgeon on-site within hours of the initial call, demonstrating our commitment to urgent care
Identified poor arterial flow as the root cause, enabling targeted intervention
Prevented amputation through timely vascular intervention and expert care
Transformed family distrust into gratitude and reinforced facility confidence